Jan 2026 Release: Seller Wallet Access, phone-first seller experience, and four new languages

Feature 1: Seller Redpin Wallet Access

The challenge

In the final hours of completion day, with notaries, buyers, and sellers coordinating last-minute details, your commission payment often becomes an afterthought. This results in reminder emails days or weeks later, delayed payments, and a transactional end to an otherwise seamless experience.

Similarly, contractual obligations—final utility payments, outstanding taxes, or agent commissions—require separate follow-up with your seller, who may have already mentally moved on from the transaction.

The solution

Redpin Seller Wallet Access allows you to execute authorized payments directly from your seller's proceeds—with their explicit permission—the moment completion occurs.

How it works

Step 1: Enable Wallet Access during workspace setup

When creating a new transaction workspace for a seller, you'll now see an option to "Request access for this participant."

Step 2: Seller grants permission

Your seller receives a notification (via email) explaining that you've requested the ability to execute authorized payments on their behalf. They are able to review and approve this request within the Redpin platform.

Step 3: Execute payments on completion day

Once completion funds are received in the seller's Redpin wallet, you can immediately:

Transfer your commission payment - Funds transfer instantly to your firm's account

Pay outstanding obligations - Settle utility bills, agent fees, or tax payments listed in the contract

Coordinate final tax filings - Execute payments to the Tax Agency on your client's behalf

All actions are logged and visible to your seller in real-time. They receive instant notifications of each transaction.

Feature 2: Phone-friendly seller experience

The challenge

Not every seller is comfortable navigating digital platforms—particularly older clients, those with limited technical experience, or international sellers unfamiliar with Spanish digital banking norms. We’ve heard that some Redpin users refrain from inviting certain sellers to a transaction on Redpin, limiting your ability to benefit from the security, speed, and flexibility that Redpin provides.

The solution

Phone-First Seller Onboarding allows your sellers to accept Redpin invitations, verify their identity, and elect to receive funds in their Redpin VIBAN entirely over the phone with our multilingual support team. No login. No website. No complexity.

How it works

Step 1: Invite your seller (As usual)

Create a workspace and invite your seller via their email, phone number, and preferred language. No changes to your existing workflow.

Step 2: Seller has the option to proceed digitally or by phone

Your seller will still receive the email invitation to a workspace along with a phone call from our multilingual support team. Now, they’ll have the option to accept the workspace, onboard, and elect to receive funds in their Redpin wallet all over the phone.

The entire process takes around eight to twelve minutes.

Step 3: You receive confirmations and an account ownership certificate

Once the seller's wallet is active, you receive:

• Account ownership certificate

• VIBAN destination details

• Confirmation that the seller is ready to receive completion funds

Your transaction can proceed exactly as planned—without technical delays.